Privacy Policy

1. Who We Are

Phonics & Grammar Virar is a phonics and English grammar tuition service for children aged 3 to 10, operated by Rita Shaiju George and based in Virar, Maharashtra, India.

• Website: phonicsvirar.com
• Email: ritashaiju@gmail.com
• Phone / WhatsApp: +91 91376 46018
• Location: Virar, Maharashtra, India

2. What Information We Collect

Information you provide directly

When you fill out our contact or enrolment form, we collect:

• Your name (parent or guardian)
• Your phone number and WhatsApp number
• Your child's age
• Course interest or enquiry details
• Any message you choose to include

Information collected automatically

When you visit our website, we may collect:

• Your approximate location (city / region level - not precise)
• Pages you visit and time spent on each page
• Device type, browser, and operating system
• How you found our website (search engine, direct link, etc.)
• Interactions such as button clicks and form submissions

This information is collected through Google Analytics 4 (GA4) and does not personally identify you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To contact you about your enquiry or demo class booking
• To confirm your demo class appointment via call or WhatsApp
• To send you relevant information about our courses if you have requested it
• To improve our website and understand how visitors use it
• To respond to questions or messages you send us

We do not use your information to send unsolicited marketing messages, and we do not sell your information to any third party.

4. How We Store Your Information

Form submissions

When you submit our contact form, your details are stored in a private Google Sheet accessible only to Rita Shaiju George. This data is used solely to manage class bookings and enquiries.

WhatsApp messages

If you contact us via WhatsApp, your messages and contact details are stored within WhatsApp in accordance with WhatsApp's Privacy Policy.

Analytics data

Website usage data is stored by Google Analytics. We retain this data for a maximum of 14 months. You can learn more about how Google handles this data at policies.google.com/privacy.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies for the following purposes:

• Analytics cookies - set by Google Analytics to understand how visitors use our site (pages visited, session duration, device type)
• Functional cookies - used by our website to remember your preferences during your visit

We do not use advertising cookies or track you across other websites. You can disable cookies in your browser settings at any time - this will not affect your ability to use our website.

6. Third-Party Services

Our website uses the following third-party services, each of which has its own privacy policy:

• Google Analytics 4 - website usage tracking. Google Privacy Policy
• Google Sheets (via Google Apps Script) - form data storage. Google Privacy Policy
• WhatsApp - communication and booking confirmations. WhatsApp Privacy Policy
• Google Fonts - font delivery. Google Privacy Policy
• Hostinger - website hosting. Hostinger Privacy Policy

7. Sharing Your Information

We do not sell, trade, or share your personal information with third parties except in the following limited circumstances:

• When required by law or a government authority
• With service providers who help us operate our website (e.g. Google, Hostinger) - only to the extent necessary and subject to their own privacy policies

8. Children's Privacy

Our services are designed for children aged 3 to 10, but our website is intended to be used by parents and guardians - not by children directly. We do not knowingly collect personal information directly from children. All information collected through our forms is provided by parents or guardians on behalf of their children.

If you believe we have inadvertently collected information from a child without parental consent, please contact us immediately at ritashaiju@gmail.com and we will delete it promptly.

9. Your Rights

You have the right to:

• Access - request a copy of the personal information we hold about you
• Correction - ask us to correct any inaccurate information
• Deletion - ask us to delete your personal information from our records
• Opt out - ask us to stop contacting you at any time

To exercise any of these rights, please contact us at ritashaiju@gmail.com or via WhatsApp at +91 91376 46018. We will respond within 7 working days.

10. Data Security

We take the security of your personal information seriously. Your form data is stored in a private, password-protected Google Sheet accessible only to Rita Shaiju George. Our website is served over HTTPS (SSL encryption) to protect data in transit.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. If you have any concerns about the security of your data, please contact us directly.

11. Links to Other Websites

Our website may contain links to external websites (such as WhatsApp, Google, Instagram, and Facebook). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: